Pre-purchase and Account Questions

Start by browsing our themes. Select the theme that meets your requirements and on the product page - click "Buy" to purchase a single license for that particular theme, or alternatively get unlimited licenses and access to every theme by selecting our Unlimited page on the pricing page. You'll then be taken to our checkout page where you can login to your existing account to use your saved information or register a new uSkinned account. Then follow the checkout process as normal.

If you purchase a single skin then you have access to that specific theme you purchased. You get unlimited downloads of your chosen theme for one full year from the date of purchase. Each theme purchase comes with one website license which allows you to host your website on a single live domain.

If you purchase a uSkinned Member account, then you have access to every theme we release, along with unlimited support for one full year from the date of purchase. Your account will also be credited with 5 website licenses. Any additional license you need can be purchased at a discounted price.

Whether you have purchased an individual theme or whether you have become an uSkinned Member, the themes you purchase will work indefinitely; we do not suddenly cut off your sites after one year.

All that happens is that you stop getting download access to your theme and updates and you will lose the right to get support. If at the end of your year, you want to continue to have support and you want to be able to download the latest version of your favourite theme then you just need to purchase another year of either the individual theme (if its one theme you want access to) or buy another year of uSkinned Membership (to get access to every theme for another year).

Whether you purchase a single theme or join to become an uSkinned Member, you will have access to your own personal dashboard where you can download your purchases.

We will email you your login for the member’s area as soon as your purchase is confirmed. This will happen immediately, the moment the payment is approved with Paypal.

If you don't receive your login information with an email receipt soon after purchasing, please contact us and we'll check in on your payment and account.

If you are having trouble logging into your account, Please first try a password reset.

If this still doesn't work then please contact us here we'll sort it out ASAP.

If you don't see your purchased products in the My Account page, then please do contact us as there is most likely an issue with your account.

Just be sure that you are logged in on the correct account when you go to our checkout page. If you aren't logged in or on the wrong account you can login or switch accounts on the checkout page. 

Paypal handles all of our payment processing so you can order securely using all credit and debit cards.

That's no problem. 

Once you've clicked through to pay you can choose the option "Check out as a guest". This is usually found underneath the login form on PayPal's payment page.

Feel free to contact us and we will get it sorted ASAP. 

Yes, in your account dashboard you have a link to upgrade from a single theme member to a uSkinned Member.

To get unlimited access to all uSkinned current and future themes then just select this option in your dashboard. You'll be taken to the checkout page and you will simply pay for the uSkinned membership.

Once your order is complete, you will receive an email with your login details.

Unlimited members are free to login and then browse any theme product page, where you will see a download button – simply hit the button and download each theme as and when you need them. A note of all your previously downloaded skins will then accrue in your member’s dashboard for easy access in the future.

If you purchased a single theme, then you just login to your account and navigate to the theme product page. When you are logged in, it will show you an option to download for each theme that you have purchased.

The members’ dashboard contains important information about your downloads, including the current version of each theme you have downloaded, as well as release date and change log so you can keep up to date.

You can come back to the site at anytime to download your purchase(s), however, your ability to download new themes will expire after a year. Unlimited club members need to renew their subscription once per year to gain access, whilst single theme purchases can download their chosen theme as many times as they like for the duration of a year.
Just be sure to head to your dashboard page to find all available products.

If you've bought our uSkinned Membership package and wish to renew for a further year (365 days) then you don't need to do a thing. The recurring payment setup via PayPal will be scheduled to come out of your account exactly 1 year (365 days) since you initially signed up.

If you do not wish to renew your uSkinned Membership you can cancel the recurring payment via your PayPal account at any time. 

It's important to note that if you do not cancel and your uSkinned Membership renews by accident you will have a seven (7) day period from the renewal date to claim a refund. The refund will be subject to whether or not you have downloaded any themes since the renewal date of your uSkinned Membership.

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