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Frequently Asked Questions


Get quick answers about how uSkinned Site Builder works, including installation, hosting, licensing and support.

Anything missing, get in touch.

Latest compatible version:
Umbraco 13.12.0
uSkinned Site Builder 6.4.2

General Questions


Get a quick overview of how uSkinned Site Builder works, including the differences between Hosted and Self-Hosted options, licensing, support, and what to expect when getting started.

uSkinned Site Builder is a powerful, modular website-building system for Umbraco CMS. It provides flexible design blocks, layout tools, branding controls, and content management features that allow editors, marketers, or anyone, to build visually rich, fully customised websites without needing to code — while developers still maintain full extensibility.

uSkinned Site Builder is available in two ways:

uSkinned Hosted (Subscription) 

A fully managed service where no license is required. Your monthly subscription includes:

  • Hosting infrastructure
  • Umbraco updates
  • uSkinned Site Builder updates
  • Security patching
  • Backups
  • SSL
  • CDN
  • Support for uSkinned Site Builder

Support and upgrades are provided only while the subscription is active. 

uSkinned Self-Hosted (License)

You purchase a perpetual Self-Hosted license and install uSkinned Site Builder on your own server or hosting provider.

Key points:

  • You receive one year (365 days) of support and upgrades
  • If you want continued support or upgrades after one year, you can optionally purchase an Upgrade License
  • Not renewing does not affect your ability to use uSkinned Site Builder

Support is limited to uSkinned Site Builder and does not include hosting or Umbraco/server issues.

uSkinned Hosted

Choose uSkinned Hosted if you want everything managed for you.

uSkinned Self-Hosted

Choose uSkinned Self-Hosted if you need control over hosting, customisation, or infrastructure.

uSkinned Hosted

No — everything is handled for you. 

uSkinned Self-Hosted

Yes — installation, updates, and hosting must be managed by you or your developer.

Yes — a free trial is available — sign up today.

No. uSkinned Hosted is subscription-only and includes uSkinned Site Builder automatically.

Yes. Each live production uSkinned Self-Hosted website requires one uSkinned Site Builder license.

1x Staging and 1x Development domains are included.

Yes. We can assist with custom work, which is subject to a minimum fee of £90 (or £70 if you are a Reseller Member).

Or, you can hire a certified uSkinned Expert.

Yes. Guides are available for both Hosted and Self-Hosted.

Hosted:

Self-Hosted:

uSkinned Hosted

Ready immediately, once checkout is complete. 

uSkinned Self-Hosted

Typically, within minutes, when you follow our quick install guide.

Yes. Please refer to our documentation.

Yes — fully supports Umbraco’s multilingual features.

Yes — including:

  • Reusable blocks
  • Cloned pages
  • Saved sections
  • Global elements
  • Theme Designs

Yes — the uSkinned Site Builder follows modern accessibility best practices, and is built to meet WCAG guidelines. Accessibility can ultimately depend on how content is added, but uSkinned Site Builder provides the foundation for success.

Yes — it includes modern SEO features, metadata controls, structured content, clean markup, and accessibility-forward components.

Yes — CRM, marketing, API, and other integrations can be added using Umbraco’s standard extensibility model.

uSkinned Hosted Questions


Learn what’s included with uSkinned Hosted, our fully managed subscription that handles hosting, updates, security and backups for you, with support available for as long as your plan is active.

Your subscription includes:

  • Hosted server environment
  • Automatic Umbraco updates
  • Automatic uSkinned Site Builder updates
  • Security patching
  • Backups
  • SSL certificate
  • CDN
  • uSkinned Site Builder support 

No separate license is required.

Support includes:

  • Installation and upgrades 
  • Bug investigation within our code 
  • Guidance on using uSkinned Site Builder

Hosted does not include custom development, third-party package support, Umbraco support, or training.

Support does not include:

  • Custom development
  • Debugging custom code
  • Third-party packages
  • Full Umbraco training

Support & upgrades are available only while your Hosted subscription is active.

If the subscription ends:

  • Support ends
  • Upgrade access ends
  • Hosting is discontinued
  • Site is deleted

No — with Hosted, all updates are applied automatically.

Yes, you can migrate at any time. We can guide you through the process.

Please contact our support team.

uSkinned Self-Hosted Questions


Understand how the Self-Hosted license works, what responsibilities you or your developer manage, and how support and upgrades can be optionally renewed after the first year.

No — renewal is optional.

You only renew if you want:

  • Continued access to upgrades after one year
  • Continued access to support after one year

Renewal is done by purchasing an Upgrade License.

A uSkinned Self-Hosted license includes: 

  • uSkinned Site Builder package
  • One year of support 
  • One year of upgrades
  • 1x Production domain
    • 1x Staging domain
    • 1x Development domain
  • License rights (see uSkinned Website License Agreement)

You or your developer must manage:

  • Hosting/server setup
  • SSL
  • Backups
  • Security
  • Umbraco updates
  • uSkinned Site Builder updates

Support excludes all server/hosting responsibilities.

Support includes:

Support does not include:

  • Custom development or code
  • Debugging custom code
  • Server/hosting configuration or issues
  • SSL/DNS/email issues 
  • Third-party packages
  • Full Umbraco training
  • Performance optimisation on Umbraco Cloud or other third-party hosting

Your site continues working normally, but:

  • You lose access to support
  • You lose access to future upgrades 

You can regain them with an Upgrade License.

Yes, a license can be amended by a member of our team at a customer's request. 

Please note that licenses can only be amended for up to 90 days after they are activated. If you require a change after that time, a fee will apply. 

Yes — you can request a backup of your Hosted website.

You will need to purchase a Self-Hosted license.

Reseller Member Questions


See how our Reseller Membership supports agencies, developers and large organisations working with multiple Self-Hosted sites, offering annual support, discounts and optional upgrade access.

A yearly membership for developers, agencies or any larger volume customers working on multiple Self-Hosted projects.

Reseller Members receive:

  • Five (5) domain licenses per year
  • One year (365 days) of support
  • Exclusive discounts
  • Lower customisation rates

To maintain your Reseller Membership, you must renew each year. 

The renewal is automatic but can be cancelled at any time via the customer portal.

uSkinned Website License Agreement.

Get started

Build your website

Join thousands of agencies, freelancers & businesses of all sizes worldwide who use uSkinned Site Builder for Umbraco to deliver results.

View demo Get started

Step 1

Sign up

Start a free trial of Site Builder.

Step 2

Design

Tailor the look and feel with the Visual Designer to suit your brand.

Step 3

Create

Create content with the Visual Editor and utilise built-in eCommerce and integrations.

Step 4

Go Live

You can host securely on Azure with uSkinned Hosted, or go your own way with a Self-Hosted license.